Privacy Policy

Last updated: September 3, 2026

Glowara respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Glowara collects, uses, stores, and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information you provide directly

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Delivery address.
• Order information.
• Payment-related information necessary to process your transaction.
• Information you provide when contacting customer support.
• Information you provide when submitting a return, refund, or product complaint.

We do not need to receive or store your complete payment card details when these are processed directly by our third-party payment providers.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Website pages visited.
• Referring website.
• Date and time of visits.
• General usage and interaction information.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders.
• Process payments.
• Deliver products to you.
• Communicate with you about your orders.
• Provide customer support.
• Respond to questions and requests.
• Process returns, refunds, exchanges, or product complaints.
• Prevent fraud and unauthorized transactions.
• Maintain and improve our website.
• Understand how customers use our website.
• Improve our products and services.
• Comply with applicable legal and regulatory obligations.
• Protect our rights, property, customers, and business.

3. Marketing Communications

Where required by applicable law, Glowara will obtain the appropriate consent before sending promotional or marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us at:

beautyglowarabeauty@gmail.com

Please note that even if you opt out of marketing communications, we may still send transactional communications relating to your orders, payments, deliveries, or customer service requests.

4. Cookies and Similar Technologies

Glowara and certain third-party service providers may use cookies, pixels, tags, and similar technologies.

These technologies may be used to:

• Keep the website functioning properly.
• Remember preferences.
• Understand website traffic and usage.
• Measure advertising performance.
• Improve the customer experience.
• Support marketing activities where legally permitted.

Some third-party services used by our website may place their own cookies or tracking technologies.

You can manage certain cookie settings through your browser or any cookie-management tools provided on our website.

5. Shopify and Third-Party Service Providers

Glowara uses third-party technology and service providers to operate its online store.

These may include, depending on the services enabled on our store:

• Shopify.
• Payment processors.
• Shipping and delivery providers.
• Email service providers.
• Analytics providers.
• Advertising platforms.
• Customer support tools.
• Fraud prevention and security services.

These providers may process personal information on our behalf or independently according to their own privacy policies and applicable legal requirements.

6. Payment Information

Payments may be processed through third-party payment providers.

Glowara generally does not directly store complete payment card numbers.

Payment information may be processed by the relevant payment provider according to its own privacy policy and security practices.

7. Sharing Personal Information

Glowara does not sell your personal information.

We may share personal information where reasonably necessary with service providers and third parties that help us operate our business, including:

• Payment processors.
• Delivery and logistics providers.
• Shopify and technology providers.
• Customer service providers.
• Fraud prevention and security providers.
• Analytics and advertising providers, where applicable and legally permitted.
• Professional advisers, where necessary.
• Government authorities, courts, regulators, or law enforcement where legally required.

We only share information where there is a legitimate business, contractual, legal, or other lawful basis for doing so.

8. International Data Transfers

Some service providers used by Glowara may process or store information outside the United Arab Emirates.

Where personal information is transferred across borders, Glowara will take reasonable steps to ensure that such transfers are handled in accordance with applicable UAE data protection requirements.

9. Data Security

Glowara takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, resolving disputes, preventing fraud, maintaining business records, and complying with legal and regulatory obligations.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

11. Your Privacy Rights

Subject to applicable UAE law and any applicable exceptions, you may have rights regarding your personal information, including the right to:

• Request information about the personal data we process about you.
• Request correction of inaccurate or outdated personal information.
• Request deletion of personal information where legally applicable.
• Request restriction or cessation of certain processing where legally applicable.
• Withdraw consent where processing is based on consent.
• Object to certain processing where applicable.
• Request information regarding certain automated processing or decisions, where applicable.

To exercise a privacy-related right, contact us at:

beautyglowarabeauty@gmail.com

We may need to verify your identity before processing certain requests.

12. Children’s Privacy

Glowara does not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at:

beautyglowarabeauty@gmail.com

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Glowara is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

14. Changes to This Privacy Policy

Glowara may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page together with a new “Last updated” date.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Glowara

Email: beautyglowarabeauty@gmail.com