Terms & Conditions

Last updated: September 3, 2026

Welcome to Glowara. These Terms & Conditions govern your use of our website and your purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing a product from Glowara, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. About Glowara

Glowara is an online retail store operating in the United Arab Emirates.

For any questions regarding your order, products, or these Terms & Conditions, please contact us at:

Email: beautyglowarabeauty@gmail.com

Where required by applicable UAE law, Glowara will provide its applicable business and licensing information through the website or other appropriate means.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colors, sizes, specifications, and other information displayed on our website are accurate and up to date.

However, colors and visual appearance may vary depending on the customer’s device, screen settings, lighting, or other factors.

Glowara reserves the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Prices and Payments

All prices displayed on our website are stated in United Arab Emirates Dirhams (AED), unless otherwise indicated.

Applicable taxes, delivery charges, or other fees will be displayed during the checkout process where applicable.

Payment must be successfully completed before an order can be processed, unless a different payment method has been expressly offered by Glowara.

We reserve the right to cancel or refuse an order in cases of suspected fraud, unauthorized transactions, pricing errors, inventory errors, or other legitimate reasons, subject to applicable UAE law.

4. Orders and Order Acceptance

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing your order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that Glowara has accepted the order in every circumstance.

Glowara may cancel an order when necessary due to product availability, payment problems, suspected fraudulent activity, technical errors, or other legitimate circumstances.

If we cancel an order after payment has been received, any applicable refund will be processed in accordance with applicable law and our Refund Policy.

5. Customer Information

You are responsible for providing accurate and complete information when placing an order, including your name, telephone number, email address, delivery address, and any other information necessary to complete the delivery.

Glowara is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

6. Shipping and Delivery

Orders are delivered according to the shipping options and estimated delivery times presented at checkout or in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside Glowara’s reasonable control, including courier delays, weather, public holidays, customs procedures, incorrect customer information, or other unforeseen circumstances.

Please review our Shipping Policy for additional information.

7. Returns, Refunds and Damaged Products

Glowara does not generally accept returns or provide refunds solely because a customer has changed their mind or no longer wishes to keep a product.

However, customers retain any mandatory rights provided under applicable UAE consumer protection laws.

If a product arrives damaged, defective, incomplete, or materially different from the product ordered or described on our website, please contact us at:

beautyglowarabeauty@gmail.com

Please provide your order number and clear photographs or videos showing the issue.

Glowara will review the claim and, where applicable, provide an appropriate remedy in accordance with applicable UAE law, which may include repair, replacement, exchange, or refund depending on the circumstances.

Please do not send products back without first contacting Glowara and receiving return instructions.

For complete details, please review our Returns & Refund Policy.

8. Prohibited Use

You agree not to use our website:

• For any unlawful or fraudulent purpose.
• To attempt to gain unauthorized access to our systems.
• To interfere with the operation or security of the website.
• To submit false or misleading information.
• To reproduce, copy, distribute, or exploit our website content without authorization.
• To use our website in violation of applicable UAE laws or regulations.

9. Intellectual Property

All content available on the Glowara website, including logos, trademarks, product images, photographs, graphics, text, designs, and other materials, is owned by or licensed to Glowara unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

10. Third-Party Services

Our website may use third-party services, including payment processors, delivery companies, analytics providers, advertising platforms, social media services, and other technology providers.

These services may have their own terms and privacy policies.

Glowara is not responsible for the independent practices of third-party providers, except to the extent required by applicable law.

11. Limitation of Liability

Glowara will take reasonable steps to provide accurate product information, secure transactions, and reliable services.

Nothing in these Terms & Conditions is intended to exclude or limit any liability, consumer right, warranty, or remedy that cannot legally be excluded or limited under applicable UAE law.

To the extent permitted by law, Glowara will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

12. Force Majeure

Glowara will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government actions, public emergencies, transportation disruptions, strikes, telecommunications failures, cyber incidents, or other unforeseen events.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable UAE data protection legislation.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

14. Changes to These Terms

Glowara may update these Terms & Conditions from time to time to reflect changes to our business, services, applicable laws, or website functionality.

The updated version will be posted on this page with the applicable “Last updated” date.

15. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any dispute arising in connection with these Terms & Conditions will be subject to the jurisdiction of the competent courts and authorities of the United Arab Emirates, as applicable under UAE law.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Glowara

Email: beautyglowarabeauty@gmail.com