Returns & Refund Policy

At Glowara, we want you to be completely satisfied with your purchase. To keep our return process clear and simple, we only accept returns or refunds when a product arrives damaged, defective, incomplete, or materially different from the product described on our website, in accordance with applicable UAE consumer protection laws.

No Returns for Change of Mind

We do not accept returns or provide refunds for reasons unrelated to a product defect or damage.

This includes, but is not limited to:

• Change of mind after placing an order.
• No longer wanting the product.
• Ordering the wrong product.
• Ordering the wrong size, color, or variant when the correct item was shipped.
• Products that have been opened, used, altered, or damaged after delivery by the customer.
• Failure to read the product description, specifications, or instructions before purchasing.

Once an order has been successfully delivered, it cannot be returned solely because the customer has changed their mind.

Damaged or Defective Products

Please inspect your order immediately upon delivery.

If your product arrives damaged, defective, incomplete, or materially different from the product ordered, please contact us as soon as possible at:

beautyglowarabeauty@gmail.com

Please include:

• Your order number.
• A description of the problem.
• Clear photographs or videos showing the damage or defect.
• Photographs of the packaging, where applicable.

Our team will review the case and determine the appropriate solution in accordance with applicable UAE consumer protection laws.

Depending on the circumstances and the nature of the issue, the available solution may include a replacement, repair, or refund.

Conditions for Damaged or Defective Items

To help us investigate your claim, you may be required to provide photographic or video evidence of the condition of the product upon arrival.

Where a return is approved, we will provide you with instructions regarding how and where to return the product.

Customers should not send products back without first contacting us and receiving return instructions.

Incorrect or Incomplete Orders

If you receive an item that is materially different from the item you ordered, or your order is incomplete, please contact us at beautyglowarabeauty@gmail.com with your order number and supporting photographs or videos.

We will review the issue and provide an appropriate solution in accordance with applicable UAE consumer protection laws.

Non-Returnable Products

Products cannot be returned solely because the customer has changed their mind or no longer wishes to keep the product.

For hygiene and safety reasons, certain personal care, beauty, cosmetic, or other products may also be subject to additional restrictions once opened or used, except where the product is defective, damaged, incomplete, or otherwise covered by applicable consumer protection law.

Refunds

If a refund is approved, we will confirm the refund process with you.

Refunds will generally be issued to the original payment method used for the purchase, subject to the applicable payment provider’s processing times.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us at:

beautyglowarabeauty@gmail.com

Glowara reserves the right to review each return or refund request individually and in accordance with applicable UAE laws and regulations. Nothing in this policy is intended to limit any mandatory rights granted to consumers under UAE law.