Shipping policy

Shipping Policy

Last updated: September 3, 2026

Glowara is committed to providing a smooth and reliable delivery experience for our customers throughout the United Arab Emirates.

1. Delivery Areas

Glowara currently offers delivery within the United Arab Emirates.

Delivery availability may vary depending on the customer’s location and the products included in the order.

If we are unable to deliver to a particular location, we will contact the customer using the contact information provided during checkout.

2. Order Processing

Orders are normally processed after payment has been successfully received.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.

Once your order has been handed to the delivery company, you may receive tracking information where available.

3. Delivery Times

Estimated delivery times are displayed at checkout or communicated to the customer where applicable.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Unexpected circumstances such as courier delays, severe weather, public holidays, incorrect delivery information, customs or regulatory requirements, or other circumstances outside Glowara’s reasonable control may cause delays.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information.

Please carefully check your:

Name.
Mobile number.
Building or villa number.
Apartment or unit number, where applicable.
Street and area.
Emirate.
Any additional delivery instructions.

Glowara is not responsible for delivery failures or delays resulting from incorrect or incomplete information provided by the customer.

5. Delivery Attempts

The delivery company may contact you to arrange or complete delivery.

If a delivery cannot be completed because the customer is unavailable, provides incorrect information, or cannot be reached, additional delivery attempts or charges may apply depending on the courier’s policies.

6. Shipping Charges

Applicable delivery charges will be displayed during checkout before the customer completes the purchase.

Glowara may offer free delivery promotions from time to time. Any conditions applicable to such promotions will be displayed on the website or during checkout.

7. Tracking

Where tracking is available, Glowara or the delivery provider may provide tracking information after the order has been dispatched.

Tracking information is provided by the delivery provider and may take some time to update after dispatch.

8. Damaged Packages or Products

Please inspect your package as soon as possible after delivery.

If the product arrives damaged, defective, incomplete, or materially different from what was ordered, please contact us promptly at:

beautyglowarabeauty@gmail.com

Please provide:

Your order number.
A description of the issue.
Clear photographs or videos of the product.
Photographs of the external packaging where applicable.

Do not dispose of the packaging until the matter has been reviewed.

Glowara will assess the issue and, where applicable, provide an appropriate solution in accordance with applicable UAE consumer protection laws.

9. Lost or Missing Orders

If your order appears to be lost, delayed significantly, or marked as delivered but you have not received it, please contact us at:

beautyglowarabeauty@gmail.com

We may contact the delivery provider to investigate the shipment.

10. Incorrect Items

If you receive an item that is different from the item you ordered, please contact us as soon as possible at:

beautyglowarabeauty@gmail.com

Please provide your order number and photographs of the item received.

We will review the issue and provide an appropriate solution in accordance with applicable UAE law.

11. Customs and International Shipping

Glowara currently focuses on deliveries within the United Arab Emirates.

If international shipping becomes available in the future, additional customs duties, taxes, import charges, restrictions, and delivery conditions may apply depending on the destination country.

Such charges, where applicable, may be the responsibility of the customer unless otherwise stated at checkout.